Year of Kleer: Celebrating Growth, Innovation, and Achievement
It's been an eventful and fulfilling year for us at Kleer, thanks to our engaged community of dental professionals across the country.
Our practices continue to be trailblazers, harnessing the power of cutting-edge dental membership plan technology to improve patient access to care, ensure organizational success, and disrupt an industry that has been traditionally controlled by insurance.
Kicking things off, Dave Monahan, CEO and founder of Kleer and Melissa Richardson, VP of Team Success share their thoughts on what has marked this extraordinary chapter in the Year of Kleer above.
Product Execution & Development
In January of 2023 we announced the launch of Kleer Intelligence™ (KI), our proprietary PMS integration solution.
KI’s integration architecture establishes a connection between the Kleer Platform and 90% of all practice management software, to read and write-back information and performance data to improve membership plan management, tracking, results, and more.
The connection also helps Kleers iterate, develop, and add platform functionalities faster.
With December marking our sixth release of new tools and improvements, here’s all the KI features we introduced this year.
KI Automation
Posting subscription payments, enrolling patients, and tracking benefits are all critical aspects of any membership plan. However, all of these tasks are tedious, time-consuming, and error-prone if they are completed manually.
KI Automation eliminates these time-consuming tasks with the following features.
Patient Auto Enrollment
Used by 100% of practices with Kleer Intelligence enabled, this feature pulls patient data from your PMS (name, address, email, and phone) to automatically complete patient enrollment. See it in action.
Payment Posting
Automatically post subscription payments, fees, and balance transactions from Kleer to your PMS.
Benefits Status
Automatically track membership plan benefits used and remaining so that your team can easily verify patient eligibility for annual cleanings, x-rays, or savings on treatment.
KI Growth
Most people are not marketing experts and most practices have limited time and budget to invest in building a comprehensive marketing strategy. KI Growth not only better aligns your membership plan with your brand to create a seamless patient experience, but can automatically identify and market to patients that are a good fit for your membership.
Brand Personalization
Personalize the member experience with your brand colors, logos, and images front and center on your member landing page.
Automated Marketing
With your permission, Kleer will automatically send personalized email messages to uninsured and dormant patients in your database, inviting them to your membership plan. Practices with Automated Marketing enabled on average see a +55% increase in new membership plans sold.
KI Performance
With KI Performance practices will have the ability to track the impact Kleer is having on patient behavior and practice performance by measuring patient visits, the rate of treatment acceptance, total practice production, and total collections across Kleer, uninsured, and insured patients.
In December we completed building the infrastructure needed to bring this feature to life in 2024. We are currently developing the user interface and incorporating feedback from early adopters. Our team believes that KI Performance will be an invaluable tool for dental practices, stay tuned for more updates on our progress!
Our Unrivaled Support
At Kleer, we believe that customer support is not just a service — it's a cornerstone of our commitment to you. Our support team has tackled an impressive 26,606 tickets this year, achieving a 96% resolution rate in a single interaction.
We continue to maintain our Help Center to serve as the ultimate resource packed with instructional content and videos that can be accessed on-demand. In total, customers have invested 17,439 minutes gathering the insights they need to keep their membership plan on track.
How We Helped This Year
- It took us 24 minutes on average to have a full resolution for our customers from first contact with our support team.
- It only took us 18 minutes on average to provide a first resolution or response to a customer support request.
- Kleer completed 100% of the support tickets submitted by customers.
Recognitions
We can't help but brag a little – this year, we were honored to share that we made the Inc. 5000 list. Marking our debut, we ranked at number 1951, in addition to 204th among business products and services.
Growing Talent and Career Progression
Celebrating the achievements of our team is a huge win, and this year, we’ve promoted thirteen outstanding individuals.
Brittany Schenkel - Senior Support Specialist
Brad James - Manager, Independent & Emerging Market
Brendan Carbutt - Sales Development Representative III
Dan Crawford - Manager, Enterprise Market
Ed Kaighn - Chief Operating Officer
Eli Salls - Partner Development, Marketing
Jamie Griffith - Senior Product Analyst
Liam Doyle - Account Executive, Emerging Market
Lynnea Straley - Demand Generation Analyst
Meghan Hicks - Director of Customer Engagement
Marissa Maiorano - Kleer Pro Product Analyst
Nick Noda - Account Executive, Enterprise Market
Vikira Molock - Account Manager, Emerging Market
New Talent to Fuel Our Growth
In response to the growing demands of our business and the evolving needs across the practices and DSOs we serve, we’ve welcomed 11 individuals who bring diverse expertise, fresh perspectives, and a shared commitment to our mission. If you haven’t already, meet the newest additions to the Kleer team.
Brian Pennock - Account Executive, Independent Market
Carolyn Peters - Controller
Chelsea Pava - Account Manager, Enterprise Market
Corinne Bolanos - Director of Marketing
Danielle Mills - Senior Account Manager, Emerging Market
Jaimie McInroy - SDR II, Emerging Market
Joe Vega - Support Specialist
John Schneider - Account Manager, Independent Market
Kelcey Silver - Marketing Coordinator
Michael Marconi - SDR II, Emerging Market
Nick Noda - Account Executive, Independent Market
Best of Content
Check out our most downloaded content and a few that we’re proud of.
How Kleer Helped Pearl Street Dental Partners Increase Production by 150%
The Rise of Subscription Based Dentistry: Measuring ROI in Time, Money, & Satisfaction
How AADOM Rockstars Unleashed the Power of Kleer for Epic Results
A Scalable Tech Trio to Optimize Dental Patient Outcomes
Looking Ahead
Kleer isn’t just smart software — it’s driven by a smart team that comes with years of expertise plus thorough testing and optimization to deliver a best-in-class membership plan experience. And we’ve only just scratched the surface.
Your ideas and feedback make Kleer what it is, so as always, keep sharing them with us.
Make sure to follow along on our social pages to stay up to date with our features, events, and latest news.
Related resources
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In today’s digital world, balancing robust security with a vibrant membership experience is essential for success.
09 Oct 2024
Read more
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Our experts will show you how our advanced, cloud-based membership plan platform—coupled with resources, tools and support from the experts at Kleer, can bring your practice phenomenal results.
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